Remote Desktop Support
Occasionally there are times when the staff are unable to help solve a problem some users have with SwiftKit. So as a last resort it is possible to request remote desktop assistance with Strider3282. This method of support is not normally publicly available, however if you believe you have tried everything mentioned on the forums and in the knowledgebase then feel free to submit a request.
Remote desktop software allows someone to view / control your computer as if they were sitting with you in front of it, they see what you see on your screen. The software we use for this is TeamViewer which is free to download from http://www.teamviewer.com/download/index.aspx.
If you wish to request remote desktop support, you will need to first obtain TeamViewer;
Getting TeamViewer
Go to the download page. [ http://www.teamviewer.com/download/index.aspx ]
Download the "For the instant customer: TeamViewer QuickSupport" one.
Once downloaded, run it and it will give you a session ID and password.
Requesting Assistance
To request assistance from Strider3282 you will first need to contact him via one of the methods below
Send him a private message on RuneScape Community [ http://www.zybez.net/community ]
Send an e-mail to 
PM on SwiftIRC (SwiftKit Chat) using the nick "Strider"
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Visitor Comments | |
Omg it totally worked,strider himself talks to you through msn or any type thing for live conversation and ask if he can uninstall and install etc. and your like incontrol the whole time. it took a decent time but was worth it, lol. thanks strider :)
AWESOME, fixed my swiftkit. Don't be afraid he's no hacker. Strider talks to you through MSN while he fixes the problem. Easy to do, if all else fails, this is the best solution =D
It WORKS!!! My swiftkit did work for months and I tried everything the forums and knowledge base had to offer but still nothing. So I decided to message Strider on MSN and we did Remote Desktop control and we fixed the problem!! This is SAFE people he is a really good guy and stayed with me for an hour just to fix my problem! He will ask you when your ready and you can disconnect at any time if needed! Once again thank you for the help!!
