KB Home | Advanced Search

Knowledgebase

Knowledgebase Home >> Help

RuneScape will not load, it gets stuck at the spinning logo.

This is caused by an issue with Java.

Start by uninstalling all versions of java on your machine (My Computer > Add/Remove programs and anything java related must go)

Restart your machine (this is very important)

Install Java 6 (do not install java7, it still has quite a few issues), you can get it from http://java.com/en/download/manual_v6.jsp 

Make sure you browse to the site using Internet Explorer.

Restart your machine again to ensure settings are applied accordingly.

Remove the jagex cache file.

Try loading RuneScape now.  

Article Options
  |    Email this page   |    Print this page
User Opinions...

29% 71% from a total of 31 votes.

How would you rate this answer?
Helpful Not helpful

Visitor Comments

No visitor comments posted.

© 2004 - 2010 - Bluelight Dev. All rights reserved.
This site is in no way affiliated with Jagex Ltd. ToS